Delete your POS.Go data
Last updated January 1, 2026.
You can ask us to delete your POS.Go account and the data of your store at any time. There is no fee and no form: one email is enough.
1. Send us one email
Write to support@xamltech.com from the address you sign in with, and include:
- the email address you use to sign in,
- your Store ID (shown on the POS.Go sign-in screen) and the store name,
2. What we delete
- Your user account: name, email, password hash, role, access level and permission settings.
- Your store's data: products, categories, customers, sales, payments, receipts, inventory movements, cash sessions and loyalty balances, plus any documents or photos you attached to purchases.
- The terminals and sign-in sessions linked to your account.
- Crash reports and usage events we collected for your store.
3. What we must keep
Receipt and invoice records for the periods Egyptian tax and accounting law requires us to retain, and the minimum subscription records identifying the plan you were on. Everything else is deleted.
4. Timing
We confirm receipt by email, revoke app access as soon as the request is verified, and complete the deletion within thirty days.
5. On your device
Uninstalling POS.Go removes the local offline cache, the cached products and any queued sales held on that device. Nothing about your store is kept on the handset after removal.
6. Contact
Data deletion requests: support@xamltech.com.