Refund Policy
Last updated January 1, 2026.
This policy explains when POS.Go subscription payments are refundable. It applies to plans billed by XAMLtech in Egyptian pounds.
1. Free trial
Every new store starts with a 15-day free trial and no card is required, so you can evaluate POS.Go before paying. No charge is made during the trial, so there is nothing to refund.
2. Monthly billing
Paid plans are billed monthly in advance. Each payment covers the month ahead.
3. Cancelling
You can cancel at any time from the admin console. Cancelling stops future renewals; it does not by itself refund the current period.
4. When we refund
Because a subscription unlocks the service for the whole period, we do not normally refund a period that has already started. We will refund — in full or in part — a duplicate or incorrect charge, a sustained outage that was our fault, or anything the law requires us to refund.
5. Billing errors
If you think you were charged in error, contact us within 30 days of the charge with your store name and the invoice. Verified errors are refunded to the original payment method.
6. How to request
Email us from the address on your account with your Store ID and the invoice number. We confirm receipt and aim to resolve refund requests within 14 days: support@xamltech.com
7. Chargebacks
Please contact us before starting a chargeback — we can usually resolve it faster. An unexplained chargeback may lead us to suspend the account while it is investigated.
8. Contact
Refund questions: support@xamltech.com